Thank you for shopping at Rustomji’s E-commerce Store. We value your satisfaction and want to ensure that your shopping experience with us is hassle-free. Please review our refund and return policy carefully.
1. Return Eligibility
1.1. We accept returns for items that meet the following criteria:
– The item is damaged, defective, or incorrect.
– The item is unused and in its original packaging.
1.2. To be eligible for a return, please contact us within 7 days of receiving your order to initiate the return process.
2. Refund Process
2.1. Once your return is approved, we will provide instructions on how to return the item(s).
2.2. After we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
2.3. If your return is approved, a refund will be initiated to your original payment method. Please allow [X] business days for the refund to be processed, depending on your payment provider.
3. Return Shipping
3.1. If the return is due to our error (e.g., damaged, defective, or incorrect item), we will provide a prepaid shipping label for the return.
3.2. If the return is for any other reason, you are responsible for the cost of return shipping.
4. Exchanges
4.1. We currently do not offer exchanges. If you wish to exchange an item, you may return the unwanted item and place a new order for the desired item.
5. Non-Returnable Items
5.1. Some items are non-returnable for hygiene and safety reasons, including perishable goods such as food items. These items are eligible for return only if they are damaged, defective, or incorrect.
6. Refund Exceptions
6.1. Refunds are not issued for the following:
– Items returned without prior authorization.
– Items that do not meet the eligibility criteria mentioned in Section 1.
– Items damaged due to customer misuse or negligence.
7. Contact Information
7.1. To initiate a return or if you have any questions about our refund and return policy, please contact us at info@rustomjis.com
8. Changes to This Policy
8.1. Rustomji’s reserves the right to update or modify this refund and return policy at any time without prior notice. Please check this page periodically for any changes.
By shopping at Rustomji’s E-commerce Store, you agree to abide by this refund and return policy. Your satisfaction is important to us, and we are committed to resolving any issues related to your purchases promptly and fairly.